THE HEART DOCTRINE PRIVACY POLICY
(“Privacy Policy”)

Last Update Date: 13 May 2024

1. Introduction

As The Heart Doctrine – Can Üstünbaş ("Company") acting in the capacity of Data Controller, we show the utmost sensitivity regarding the security and safety of your personal data.

While using our website ’www.theheartdoctrine.com’’ ("Website"), it is of great importance for us that you feel safe as well as your satisfaction with the services we provide. In order to make you feel safe, we strictly fulfill our obligations under the Personal Data Protection Law No. 6698 ("KVKK") and in this context, we attach importance to the protection of your personal data.

We may need to process some of your data in order to ensure that the services we provide are at the highest standards. The type of information we collect during these processing activities may vary depending on the purposes for which you use the Website. For example, if you use the Website only as a visitor; however, if you do not create a member registration in any way, the information we collect in this case may differ in nature compared to the information we collect when you create a member registration.

For more information about our privacy practices or any other questions you may have regarding this Privacy Policy, you can always contact us at info@theheartdoctrine.com

2. Who Are We?

3. Information We Collect

A. Information and Content Provided by You

During your use of the Website, we collect some information, personal data and content provided by you for different purposes, depending on the explicit consent you have given.

Data Collected During Your Registration to the Website

While registering to the Website, sometimes as a requirement of the registration process, sometimes in line with your explicit consent, we collect various information about you to the extent that you provide us. This information may include your identity and contact data.

Data Collected When You Contact Us

This data includes your identity data and contact data in the form you fill out when you want to contact us. At the same time, the information you provide about your own business and at your sole discretion when contacting us can also be collected by us in line with your sharing.

Data Collected in Sales Processes

When purchasing our products through the Website, we may collect some of your data in order to ensure that these sales are carried out in a way to provide the highest level of customer satisfaction. These may include your identity and contact data, customer transaction data and marketing data. By collecting this information, we ensure that the products you purchase from us are delivered to you as quickly and safely as possible.

B. Automatically Collected Information

As the Company, we may collect some of your information during your visit to the Website, as well as the information you share with us with your consent. This information is the information we need to collect in order to keep your Website experience at the highest level.

Usage Information

This information includes information about how you use the Website, such as how you interact with the content offered to you through the Website, which pages you navigate, the advertisements you view, browsing and search history.

Technical Information

We collect certain information about the device you use to access the Website and App, such as your IP address, mobile operator, time zone settings, advertising identifiers, device model, device system, network type, device IDs, screen resolution and operating system, application and file names and types, battery status, audio settings and connected audio devices. When you log in from multiple devices, we may use your profile information to identify your activity across devices. These uses are important to us to personalize your Website and App experience.

Location Information

We may collect information about your approximate location, including location information based on your SIM card and/or IP address.

Cookies

For detailed information about the cookies used on the Website, you can visit The Heart Doctrine Cookie Policy.

C. Information from Other Sources

When registering for the Website and App, if you choose to register using third-party social network account information (e.g. Facebook, Google, Instagram, Youtube) or login service, or to use the Website and/or App through them, you will provide or authorize us to provide your username, public profile and other possible information related to that account. Similarly, we will share certain information with your social network, such as your application ID, access identifier and referring URL.

Similarly, advertisers and other business partners may share information with us about you and your activities outside the Website and/or App, such as your activities on other websites and apps or stores, including products or services you purchase.

We may also receive information about you from payment and transaction processing providers, such as payment confirmation information, and information about the delivery of products you purchase through our shopping features.

In addition to all of these aspects, we may also collect information about you through other publicly available sources.

4. How Do We Use the Information We Collect?

We use the information you share with us, automatically collected or received from other sources, to bring the services provided within the Website to the highest standards, to support and manage them, to enable you to use and implement their functions. In addition, this information may also be used to personalize your Website experiences and, in some cases, as part of our marketing activities. We use the information we collect from you generally, but not limited to, for the following purposes:

• To customize and personalize the services provided within the Website and to make your experience more pleasing,
• Fulfill requests for products, services, functionality, support and information,
• Provide our shopping features and facilitate the purchase and delivery of products, goods and services, including sharing your information with merchants, payment and transaction processing providers and other service providers to process orders you place,
• Personalize the advertisements that may appear during your use,
• Understand how you use the Website and App, including your devices, and ensure that content is presented in the most effective way for you and your device,
• To ensure the security of the Website,
• Communicating with you, including informing you about changes to our Services,
• Provide you with location-based services, such as advertising and other personalized content, depending on your permissions,
• Facilitate and fulfill the sale, promotion and purchase of products and services and provide user support.

5. Accessing and Managing Your Information

If you have an account on the Website, you can review, change or delete your information by logging in and editing your profile. You may also delete your account at any time by sending us a request at info@theheartdoctrine.com. We will retain your personal data for as long as reasonably necessary to provide our services to you or until your account is deleted, whichever is longer, and of course for such longer period as may be required by the KVKK. When you delete your account, it may take us additional time to completely delete your information from our databases and system logs, and the information you update, modify or delete may be displayed on cached and archived pages for some time. We may also retain some personal data from deleted accounts to prevent fraud, collect fees, comply with our legal obligations or exercise our legal rights.

Kişisel verilerinizi, hizmetlerimizi size sağlamak için makul bir şekilde gerekli olduğu müddetçe yahut hesabınız silinene kadar (hangisi daha uzunsa), ve elbette KVKK’nın gerektirebileceği daha uzun bir süreyi de göz önünde bulundurarak saklarız. Hesabınızı sildiğinizde, bilgilerinizi veri tabanlarımızdan ve sistem günlüklerimizden tamamen silmemiz ek zaman alabilir ve güncellediğiniz, değiştirdiğiniz veya sildiğiniz bilgiler önbelleğe alınmış ve arşivlenmiş sayfalarda bir süre görüntülenebilir. Ayrıca dolandırıcılığı önlemek, ücret toplamak, yasal yükümlülüklerimize uymak veya yasal haklarımızı kullanmak için silinen hesaplardaki bazı kişisel verileri saklayabiliriz.

6. Contact us

If you have any questions, comments or requests regarding this Privacy Policy, you can easily contact us by sending an e-mail to info@theheartdoctrine.com. Requests regarding your application will be fulfilled by us as soon as possible.